Duty Calls

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The new Consumer Duty regulations take effect from July 31st this year ushering in new rules across the financial services sector. Banks, insurance companies, fund managers, advisers and planners must prove they are doing their best for their customers. Having businesses put clients first, which in my experience most do, makes perfect sense. But I … Continued

Choose your words tiles

Words

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Words, language, lexicon all feature heavily in our fast moving, ever evolving world. I had never considered how our vocabularies could expand to reflect our daily experiences. I assumed our English language was ordered and protected by dictionaries whose role was to choose what words were real and just made up. Here is a quotation … Continued